Plans, Pricing & SLA

Pick the level of coverage that fits your risk profile. All plans are HIPAA-aware (we do not process PHI), include AI-native SEO patterns, and emphasize WCAG 2.2 AA accessibility.

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Monthly Plans

*Uptime target measured at the site edge and limited to our scope of control. Host/network outages, registrar/DNS, third-party service failures, or force majeure are excluded (see SLA).

Add-Ons (Fixed-Fee)

• Accessibility Deep Audit (WCAG 2.2 AA): $1,250 one-time
• AI “Answers” Pack (10 question/answer blocks with citations): $900 one-time
• Schema Expansion (speakable, breadcrumb, how-to, collection): $600 one-time
• Incident Post-Mortem & Hardening (P0 recovery follow-up): $750 one-time

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Service Level Agreement (SLA)

Support Hours

Business hours: Mon–Fri, 9:00–18:00 America/New_York (holidays excluded).
After-hours: P0 emergencies only — best-effort for Pro, on-call for Concierge.

Severity & Response Targets

Severity	Definition	Starter	Pro	Concierge
P0 — Critical	Site down / critical security incident	4 business hrs	≤ 60 min (best-effort after-hours)	≤ 30 min (on-call after-hours)
P1 — Major	Checkout/forms unusable; severe degradation	1 business day	4 business hrs	2 business hrs
P2 — Standard	Non-critical bugs; content/layout issues	3 business days	1 business day	1 business day
P3 — Minor	Cosmetic changes; low-impact requests	As scheduled	2–5 business days	2–3 business days

Backups, RPO & RTO

• Starter: Verify host backups; guidance only. Target RPO ≤ 48h; RTO 24–48h (best-effort).
• Pro: Configure/verify daily incrementals + weekly full; quarterly test restore. Target RPO ≤ 24h; RTO 4–8h (typical).
• Concierge: As Pro + pre-staged playbooks. Target RPO ≤ 12h; RTO 2–4h (typical).

Maintenance Windows

Planned updates are scheduled Sundays 02:00–05:00 (server local time) unless coordinated otherwise. Emergency patches may occur at any time.

Service Credits

• Pro: If monthly uptime (scope-bound) falls below 99.9%, a 10% monthly credit applies.
• Concierge: If monthly uptime (scope-bound) falls below 99.95%, a 15% monthly credit applies.

Credits apply to the following month’s invoice; not stackable; capped at 50%; exclude excluded causes below.

Exclusions

• Hosting/network/provider outages, registrar/DNS issues, CDN failures
• Third-party service disruptions (email, forms, payment, analytics)
• Force majeure (DDoS, utility failures, natural disasters)
• Unapproved changes by third parties; custom app defects
• PHI workflows: We do not request, store, or process PHI and do not act as a HIPAA Business Associate

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Terms, Billing & Cancellation

• Billing: Month-to-month; invoiced in advance; Net 7.
• Cancellation: 30-day notice; no refunds for prior months. Access removal & hand-off on request.
• Out-of-scope work: Time & Materials @ $150/hr (estimate and approval required).
• Data & Access: You retain ownership of your content, data, and accounts. We use least-privilege access.
• Privacy & Accessibility: See our Privacy Policy and Accessibility Statement.
• Medical Disclaimer: Content is educational only and not medical advice.

Request a Proposal Why HealthyWebAI

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Accessibility Statement

HealthyWebAI is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. Our goal is alignment with WCAG 2.2 AA guidelines.

Measures we support

• Semantic HTML, ARIA landmarks, keyboard navigation
• Color-contrast and focus-visible improvements
• Text alternatives for non-text content
• Continuous monitoring and iterative fixes

Compatibility

We aim to support modern browsers and assistive technologies. Some legacy combinations may not fully meet standards.

Feedback

If you encounter accessibility barriers, please contact us:

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Last updated: 2025-09-30

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Privacy Policy

We respect your privacy. This policy explains what we collect, how we use it, and your choices. We operate with HIPAA-aware web practices and do not request or store PHI.

What we collect

• Form submissions: Name, business contact details, and project info (no PHI).
• Usage data: Basic analytics and cookies to improve site performance and security.

How we use data

• Respond to inquiries and deliver requested services
• Improve site functionality, security, and content
• Comply with legal obligations

Cookies & analytics

We use privacy-respecting analytics and consent banners as applicable. You can adjust cookie preferences in your browser or via our site controls.

Data sharing

We do not sell personal data. Limited sharing may occur with vetted processors required to operate the site (e.g., hosting, security). Contracts require appropriate safeguards.

Your choices

• Request access, correction, or deletion of your contact data
• Update cookie preferences
• Opt out of non-essential communications

Contact

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Policy updates will appear on this page with a revised date.

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Medical Disclaimer

The information on this website is for educational and informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the guidance of a qualified healthcare provider with any questions you may have regarding a medical condition.

No Medical Relationship

Use of this site does not create a doctor–patient or clinician–patient relationship. HealthyWebAI is not a medical provider.

Emergencies

If you are experiencing a medical emergency, call 911 or your local emergency number immediately.

Accuracy & Timeliness

We strive to ensure accuracy and timeliness; however, medicine evolves rapidly. Content may not reflect the most current research or guidelines.

No PHI

Do not submit Protected Health Information (PHI) through our forms. We operate with HIPAA-aware web practices and do not process PHI.

External Links

Links to external sites are provided for convenience and do not imply endorsement. We are not responsible for their content.

Privacy Policy Accessibility

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