Plans, Pricing & SLA

Pick the level of coverage that fits your risk profile. All plans are HIPAA-aware (we do not process PHI), include AI-native SEO patterns, and emphasize WCAG 2.2 AA accessibility.

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Monthly Plans

Starter — Monitor & Maintain

$249

  • 24/7 uptime & SSL monitoring (email alerts)
  • Monthly core updates & security patches
  • Baseline JSON-LD for WebSite/Organization
  • Quarterly accessibility spot-check
  • Monthly report (uptime, updates, issues)

Intended for low-risk sites that need basic guardrails.

Pro — Optimize & Improve Most Popular

$649

  • Everything in Starter
  • AI-Ready patterns (LLM summary blocks & canonical Q&A)
  • Schema automation setup (Article/FAQ/Product/MedicalWebPage)
  • Performance tuning & image strategy (quarterly)
  • Pro SLA (see below): 99.9% target*, P0 response ≤ 60 min (after-hours best-effort)

Best for active clinics/brands that publish monthly and want AI/search lift.

Concierge — Partner & Protect

$1,490

  • Everything in Pro
  • Prioritized change requests & content releases
  • Quarterly trust-signal refresh (Digital Karma™)
  • Vendor coordination (hosting, forms, analytics) & audits
  • Concierge SLA: 99.95% target*, P0 response ≤ 30 min (after-hours on-call)

For higher-risk sites that need proactive iteration and tight SLAs.

*Uptime target measured at the site edge and limited to our scope of control. Host/network outages, registrar/DNS, third-party service failures, or force majeure are excluded (see SLA).

Add-Ons (Fixed-Fee)

  • Accessibility Deep Audit (WCAG 2.2 AA): $1,250 one-time
  • AI “Answers” Pack (10 question/answer blocks with citations): $900 one-time
  • Schema Expansion (speakable, breadcrumb, how-to, collection): $600 one-time
  • Incident Post-Mortem & Hardening (P0 recovery follow-up): $750 one-time

Service Level Agreement (SLA)

Support Hours

Business hours: Mon–Fri, 9:00–18:00 America/New_York (holidays excluded).
After-hours: P0 emergencies only — best-effort for Pro, on-call for Concierge.

Severity & Response Targets

SeverityDefinitionStarterProConcierge
P0 — Critical Site down / critical security incident 4 business hrs ≤ 60 min (best-effort after-hours) ≤ 30 min (on-call after-hours)
P1 — Major Checkout/forms unusable; severe degradation 1 business day 4 business hrs 2 business hrs
P2 — Standard Non-critical bugs; content/layout issues 3 business days 1 business day 1 business day
P3 — Minor Cosmetic changes; low-impact requests As scheduled 2–5 business days 2–3 business days

Backups, RPO & RTO

  • Starter: Verify host backups; guidance only. Target RPO ≤ 48h; RTO 24–48h (best-effort).
  • Pro: Configure/verify daily incrementals + weekly full; quarterly test restore. Target RPO ≤ 24h; RTO 4–8h (typical).
  • Concierge: As Pro + pre-staged playbooks. Target RPO ≤ 12h; RTO 2–4h (typical).

Maintenance Windows

Planned updates are scheduled Sundays 02:00–05:00 (server local time) unless coordinated otherwise. Emergency patches may occur at any time.

Service Credits

  • Pro: If monthly uptime (scope-bound) falls below 99.9%, a 10% monthly credit applies.
  • Concierge: If monthly uptime (scope-bound) falls below 99.95%, a 15% monthly credit applies.

Credits apply to the following month’s invoice; not stackable; capped at 50%; exclude excluded causes below.

Exclusions

  • Hosting/network/provider outages, registrar/DNS issues, CDN failures
  • Third-party service disruptions (email, forms, payment, analytics)
  • Force majeure (DDoS, utility failures, natural disasters)
  • Unapproved changes by third parties; custom app defects
  • PHI workflows: We do not request, store, or process PHI and do not act as a HIPAA Business Associate

Terms, Billing & Cancellation

  • Billing: Month-to-month; invoiced in advance; Net 7.
  • Cancellation: 30-day notice; no refunds for prior months. Access removal & hand-off on request.
  • Out-of-scope work: Time & Materials @ $150/hr (estimate and approval required).
  • Data & Access: You retain ownership of your content, data, and accounts. We use least-privilege access.
  • Privacy & Accessibility: See our Privacy Policy and Accessibility Statement.
  • Medical Disclaimer: Content is educational only and not medical advice.

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